Refund and Cancellation Policies
At Nirvahana Ventures LLP, we understand that circumstances may change and want to ensure a smooth and transparent experience for our customers. This cancellation policy outlines the conditions under which you can cancel your order for our solar panels, EV chargers, and green energy solutions.
General Cancellations:
- You can cancel your order within 24 hours of placing it, regardless of the product type. This ensures you have ample time to review your decision and avoid unnecessary processing costs.
- After 24 hours, cancellations will be considered on a case-by-case basis. If your order has already been processed by our suppliers or shipped, cancellation may not be possible. We recommend contacting our Customer Service team at [email protected] to discuss options in such situations.
Non-Cancelable Items:
- Solar panels and EV chargers: Due to the specialized nature of these products and logistical complexities, once your order is confirmed, cancellation may not be possible. Please carefully review product descriptions and specifications before confirming your order.
- Other green energy solutions: For services like consultations, installations, or customization packages, the 24-hour cancellation window applies. After this period, cancellation fees may apply, depending on the stage of project development.
Damaged or Defective Items:
- We take pride in delivering high-quality products and services. If you receive a damaged or defective item, please report it to our Customer Service team within 48 hours of delivery by emailing [email protected] or calling [phone number].
- Upon receiving your report, we will promptly investigate the situation and offer a suitable resolution, which may include:
- Replacement: We will arrange for a replacement product to be shipped at no additional cost.
- Refund: If a replacement is unavailable or not desired, we will issue a full refund for the damaged or defective item.
- Repair: For certain products, we may offer repair services depending on the nature of the defect.
Mismatched Expectations:
- We strive to accurately represent our products and services on our website. However, if you receive a product that does not match the description or image you expected, please contact our Customer Service team within 7 days of receiving the product by emailing [nirvahanaventres@gmail.com] or calling [9870119099].
- We will understand your concerns and work towards a satisfactory solution, which may include:
- Exchanging the product for a different one that meets your expectations.
- Providing a partial refund if a comparable replacement is unavailable.
- Issuing a full refund if the discrepancy is substantial and cannot be resolved.
Manufacturer Warranties:
- Some products may come with additional warranties provided by the manufacturer. These warranties are independent of this cancellation policy and you may refer to the included warranty document or contact the manufacturer directly for assistance.
Refunds:
- For approved cancellations or returns, please allow 6-8 business days for the refund to be processed to your original payment method.
Contact Us:
Our Customer Service team is dedicated to assisting you with any questions or concerns regarding your order and this cancellation policy. Please feel free to contact us at [nirvahanaventures@gmail.com] or call [9870119099]. We are always happy to help!
Additional Notes:
- We reserve the right to modify this policy at any time. Any changes will be posted on our website.
- This policy is intended to be fair and in accordance with applicable laws and regulations.
By placing an order with Nirvahana Ventures LLP, you acknowledge that you have read and understood this cancellation policy.